Shipping & Returns & Damages
Shipping Policy’s
Shipping times aren't the same as processing order time frame. Shipping times is based on what shipping speed you choose at check out, That time frame will start when you receive a shipping notification along with tracking number. Turn around time is 2-14 business days on all products unless stated otherwise it DOES NOT include weekends, holidays or owners vacation days.
We are not responsible for packages once they have been dropped off with USPS or UPS. If you believe your package is lost, please contact the shipping company to file a claim also if you need help within filing a claim feel free to email us at RustToShineCo@gmail.com We will not refund, remake, or credit your account for any order lost or damaged by USPS.
Orders are sent to the shipping address entered on the order form. Make sure the address you entered is complete and accurate. RustToShineCo is not responsible for packages that are non delivered due to incorrect shipping addresses. If returned the buyer must repay shipping to have it shipped again.
EXCHANGES & REFUNDS
No exchanges or returns are accepted on any items from Rust To Shine Co. Once your order is placed we do not cancel orders so please make sure you are 100% wanting your items before placing your order. If you need an item by a certain time, please email RustToShineCo@gmail.com, To see what we can do to ensure we can create and deliver that item in the time frame you need it.
DAMAGED ITEMS If your purchase arrives damaged or inaccurate items, please send me an email to RustToShineCo@gmail.com within 2-4 days.
Shipping times aren't the same as processing order time frame. Shipping times is based on what shipping speed you choose at check out, That time frame will start when you receive a shipping notification along with tracking number. Turn around time is 2-14 business days on all products unless stated otherwise it DOES NOT include weekends, holidays or owners vacation days.
We are not responsible for packages once they have been dropped off with USPS or UPS. If you believe your package is lost, please contact the shipping company to file a claim also if you need help within filing a claim feel free to email us at RustToShineCo@gmail.com We will not refund, remake, or credit your account for any order lost or damaged by USPS.
Orders are sent to the shipping address entered on the order form. Make sure the address you entered is complete and accurate. RustToShineCo is not responsible for packages that are non delivered due to incorrect shipping addresses. If returned the buyer must repay shipping to have it shipped again.
EXCHANGES & REFUNDS
No exchanges or returns are accepted on any items from Rust To Shine Co. Once your order is placed we do not cancel orders so please make sure you are 100% wanting your items before placing your order. If you need an item by a certain time, please email RustToShineCo@gmail.com, To see what we can do to ensure we can create and deliver that item in the time frame you need it.
DAMAGED ITEMS If your purchase arrives damaged or inaccurate items, please send me an email to RustToShineCo@gmail.com within 2-4 days.